Register

How do I register

Both Store Owners and Suppliers register in the same way, through the Registration form which can be found here: Register

 

For Store Owners

How do I update my profile

Once registered Sign In to your account and update your profile information from the PROFILE tab. We strongly recommend you update your PayPal account details, so we can pay you!

How do I add a listing

Sign In to your account and click on Add Listing, fill in all the details and click on the submit button at the bottom of the page. We highly recommend adding your website or Facebook page to the listing.

Please note, you can add multiple listings for the same store. (i.e. one listing to stock 20 small items, another listing to stock another 20 small items from a different supplier, etc) This can allow multiple sellers to stock their products in your store at the same time.

What to do when I receive an application

When a Supplier submits an application, a notification of an application received will be sent to your registered email address. To view the application, please Sign In and navigate to the Applications Received section to review the details. Here you may decide to either ACCEPT or DECLINE the application. You can only accept 1 application for each listing. All other applications for this listing will be automatically declined.

Fees and Charges

The fees and charges you need to be aware of are:

Paypal fee: a 3% flat transaction fee applies to all transactions.

Our fee: Calculated as 10% of the total transaction amount.

For Example: You decide the Stocking Fee is $100 per month.
Paypal deduct a 3% fee ($100 x 3% = $3)
We deduct our 10% fee ($100 x 10% = $10)
You will receive, $100 – $3 – $10 = $87 per Month

How do I get paid

We use PayPal to issue payments on a monthly basis, please make sure your PayPal account is correct. For example, the contract starts on 15 May and runs for 2 months. You will receive payment on 15 June and 15 July respectively. The amount you receive is the net amount less Paypal fee and our fee. See Fees and Charges above.

 

Stocking Service Process

What to do on the contract start day

The Supplier should bring in 2 copies of the completed Stocking Form (template is available under My Account) together with their products, make sure the details on the form match that in the application and the products they have brought in for stocking. For example, date of item received, type of product, quantity, etc. Both parties should sign both Stocking Forms and retain a copy each.

What to do when the Supplier wants to restock products

We encourage Suppliers to stay in communication with the Store Owners to find out the current stock level. If there is a need to restock, we recommend both parties arrange a date & time then follow the same process as in “What to do on the contract start day” to restock.

How to settle payments for sold products

We leave it entirely up to the Store Owner and Supplier to arrange settlement. We recommend the Store Owner request a receipt for amounts settled. The receipt should contain the following information:

  • Sold price per item
  • Quantity of products sold
  • Sales commission deducted if applicable
  • Total amount paid to Supplier
  • Both parties date and sign

What to do on the contract end date

Supplier must collect any unsold items and the Store Owner settle the payment “How to settle payments for sold products” on or before the contract end date.

What to do if the Supplier wants to renew the contract

Supplier can log on to their account and follow the same process as in “How do I submit an application” to reapply for the same Listing.

What if the supplier can't come in person and wants to post the products to me instead?

We leave that arrangement completely to you and the supplier. It can be done as long as you can agree on shipping terms and costs (including return of unsold products). The supplier should attach a complete and signed stocking form with the products. You can check and sign the stocking form once received and email/fax to the supplier. We also leave all restock and settlement arrangements between you and the supplier.

 

For Suppliers

How do I Find a Store

It’s straightforward! Simply click on the Find a Store button from the main menu and commence your search. You can see some basic information of the listing on the thumbnails. For example, location, monthly fee, type of store.

How do I view the details of a listing

A Detail button is displayed once the mouse pointer is hovered over the listing, click on it to view the details of the listing. This will show more information for you to consider the best opportunity in selling your products. For example, location, type of store, type of products accepted, monthly fee.

How do I submit an application

Please only apply for Listings you are genuinely interested in.

An application form is available below the “Listing Details” table on the details listing page. You must be registered and logged in to access the application form. To submit an application, fill in the application form and hit the Submit button.

In order to increase the chance of a successful application, we recommend you provide information as accurately as possible, for example, details of the actual product, intended start date and intended contract period.

You will be notified via email once the application is approved by the Store Owner. Please proceed with the payment within 2 business days to avoid your application being cancelled.

If your application is unsuccessful, a notification will be sent to your registered email address together with a reason from the Store Owner.

Can I post the items to the store if I can't go in person?

We leave that arrangement completely to you and the store owner. It can be done as long as you can agree on shipping terms and costs (including return of unsold products). The store owner generally expects the supplier to cover the shipping costs. You should attach a complete and signed stocking form with the products. The store owner should check and sign the stocking form once received and email/fax back to you. We also leave all restock and settlement arrangements between you and the store owner.

 

Disputes & Resolutions

What should I do if the Supplier does not pay

If the Supplier does not make payment within 2 days of application approval, we advise you firstly contact the supplier. If all else fails, you have the right to cancel the transaction. The options to cancel applications becomes available after 2 days if no payment is received. You may review and accept other applications once this application has been cancelled.

What should I do if the listing description is inaccurate

The Store Owners Listing should be accurate and not misleading in any way. On visiting the store, should you believe this not to be the case and wish to cancel the contract before it starts, firstly communicate this to the Store Owner and ask that they agree to a full refund. If you cannot come to an agreement, please contact us with proof of the discrepancy. We will make a judgement and process a refund if applicable.

What should I do if my products are lost, stolen or damaged

Store Owners who accept applications have agreed to be fully responsible for the products stocked in their store. In the unlikely event your products are lost, stolen or damaged, please communicate directly with the store owner to resolve any issues.

Can I cancel the contract during the agreed period

Unless the Store Owner is waiving significantly from the agreed Listing information, no refunds will be provided if cancelling prior to the contract end date.

What should I do if the Supplier's products do not match that in the application

Should the Suppliers products not match the description in the application, we recommend communication between both parties and the Stocking Form be updated to accurately reflect the products to be stocked before signing.

If your are unable to come to an agreement, the Store Owner has the right to cancel the contract. To do this, please email us proof of the mismatched items, the transaction will be cancelled once we verify. You may review and accept other applications once this application is cancelled.